Swansea 01792 585868 Cardiff 02921 111077

TERMS & Conditions

Alpha Safety allows its clients the option to book by telephone or email. However, when our clients decide to book, they must abide by the following terms and conditions.


Where existing credit terms are not agreed all fees are payable in advance of course attendance. Confimation of course bookings will be made via a set of emailed course joining instructions. We reserve the right to refuse admission to the course until 100% of the course fees are paid. Any fees agreed are correct at the time of quotation, however, should the fees alter then we will inform you no later than 2 weeks before the start of the course. All prices are subject to VAT at the current rate (please note that certain government businesses are VAT exempt). 


We will issue certificates upon receiving 100% of the course fee. Unpaid certificates will remain the property of Alpha Safety Training Ltd. until payment is made. Once payment is made, all outstanding certificates will be sent to the clients within 7 working days. Please note that should the certificates be issued by an external body, delivery timescales will vary depending on when the accreditation body returning the certificate.

Overdue Payments: 

Any late payments may incur an interest charge or, in the case of continued payment delay, legal action. 


Cancellation Policy:

In the unfortunate event that you require a cancellation, due to preliminary costs you will be subject to the following terms:

Cancellation between 0-10 days prior to the course start date = 100% of course fee payable

Cancellation between 11-28 days prior to course start date = 50% of course fee payable

Cancellation 29 or more days prior to course start date = 0% of course fees due or an agreed alternative course date transfer

We understand unexpected circumstances can sometimes arise, as a result Alpha Safety can support with a delegate name change on the course free of charge, except for e-Learning services and CITB testing services, where course credits are allocated to individual and cannot be re-assigned.  

Where a delegate booking has been transferred onto an agreed alternative date, the cancellation policy terms are maintained from the original course date. A course booking cannot be transferred on more than one occasion. In the rare required circumstance, Alpha Safety Limited reserve the right to cancel courses at any time. In such event we will offer you an alternative placement at an agreed date.

In the event of no attendance of a booked course without prior notice you will be liable for full payment of the course fee. Any attendee that fails to successfully complete all required elements of a course, or fail to attend all scheduled course dates, will also be liable for 100% of the course fee.

There is a 24-hour cancellation grace period from the date and time a booking is raised. In the event this is required, the booking can transferred to an agreed date, a credit issued against your account or the booking can be removed all together.

* Exceptions of these terms can be reviewed under Alpha Safety's discretion. Please note, cancellations that are required in line with specified reasons such as Covid19 or major illness, we may require supporting evidence in line with your request.

Special Offer Policy: 

Special offer booking prices are subject to the specific course dates and title as determined by Alpha Safety. The offer applied to this booking cannot be used as price guarantee against other dates of the same course title, or bookings made for the same date prior to the special offer becoming available.

The special offer price is only applicable once made live by Alpha Safety and can be revoked at any time. In the event of a special offer booking which is rearranged onto an alternative date, the booking price will return to the original standard course price. Special offer bookings which are canceled are liable under the same cancellation policy as a traditional course booking.

Special offer bookings cannot be used in conjunction with any other offers or discounts.


Course Contact Hours: 

Many of our courses are accredited by external awarding bodies, for example; IOSH, CITB and Highfield. As such we are required to ensure that the candidates for these courses have a specific level of tutor contact hours. Therefore, should clients arrive late for a course we reserve the right to refuse access to training if mandatory training hours cannot be met. In such situations the full course fee remains eligible for payment. 

Providing Courses at your Workplace (Private Training): 

Working time regulations prevent an employee working nights immediately after the night shift. Legislation states that employees have the right to an 11 hour break between shifts. We would appreciate it if you, as the employer, would abide by this legislation, as to do otherwise would be a conflict to the learning process of the student.

All above terms remiain applicable to private training.

Student Requirements: 

To prevent identity fraud, students are asked to provide photographic identification in the form of a valid driving Pliocene, valid passport, valid warrant card, employee ID card or a student travel card. Without ID the student will only be able to sit in on the course, but not be eligible to take any exams. 

It is the employer’s responsibility to ensure that all students who are attending a physical skills course I.E. First Aid or Manual Handling, are free from any conditions which would affect their capability and aptitude to cope with the course of study. As per our policies, we welcome students with disabilities, but it remains the employer’s responsibility to ensure they are properly supported in their workplace. Information pertaining to this issue on each course can be obtained from the Managing Director at Alpha Safety Training Ltd.

CITB ITC Booking Terms & Conditions: 

All test bookings made are on the subject of availability, on a first come first serve basis. All tests are payable at the time of booking and the test won't be confirmed live until payment has been made. 

In line with CITB regulations, we are unable to test anyone under the age of 16 years old. All individuals wishing to complete the CITB HS&E test require valid photographic identification (such as a driving license or passport) to accept you onto the test, failure to produce photographic identification on registry will result in your test being cancelled without refund. All tests must be booked and registered 48 hours prior to the test event, re-tests if required must also be raised minimum of 48 hours before attendance.

Personal items are not permitted into the test room, this incldudes but is not limited to, mobile phones and other electronic devices, personal headphones, watches, purses or wallets, hats or other head wear (excluding religious head wear), bags, books, notes and coats or other outer clothing items. We have storage facilities at our test centres for you to make use of during your test, please ensure all electronic devices are turned off prior to storing items away. Alpha Safety does not accept responsibility for lost, stolen, damaged or misplaced personal items.

For CSCS operative package bookings, the time and date of both the test must be selected at time of booking to confirm the package. On successful completion of both test & course, the delegate can then apply for their relevant card via the CSCS website. Alternatively, for an additional fee we can also apply for the CSCS card on behalf of the individual once the relevant application information has been provided (please see CSCS card application terms & conditions below).

You have the right to cancel your test or CITB package, please note the cancellation will fall in line with our traditional cancellation policy and dependent on the time frame may result in the loss of booking fee. For any support or further information please email us on info@alphasafety.co.uk 

CSCS Card Application Terms & Conditions: 

Alpha Safety are a registered training organisation with CSCS, with a dedicated team in place to support with CSCS card applications. By purchasing the service provided by Alpha Safety to apply for your CSCS card, you're agreeing to the following terms:

Card applications are valid when & only the booking form is completed & returned, including all of the correct required information. 

Card applications are live for 60 days from the time of booking, in which time the delegate must provide all required documents & information for application of the card. Failure to provide this information within the 60 days will result in the application being cancelled without a refund.

Once the card application has been submitted, no refund can be provided. 

The card approval is subject to the requirements set out by CSCS, failure of approval due to incorrect information provided will result in no refund provided.

The delivery of the card is subject to postal services and the timescales of the card-issuer CSCS.




These terms of use govern your use of our website; by using our website, you accept these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website.


You may not, without prior permission;

  1. republish material from this website (including republication on another website);
  2. sell, rent or sub-license material from the website;
  3. show any material from the website in public;
  4. reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  5. edit or otherwise modify any material on the website; or
  6. redistribute material from this website [except for content specifically and expressly made available for redistribution (such as our newsletter)].

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.


All connections to this website are protected using SSL technology. This means that your connection is encrypted to protect any data submitted to us online.

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  • To provide information to you that you request from us relating to our products or services.
  • To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  • To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

We will not disclose your personal information to any other party other than  in the circumstances detailed below:

  • In the event that we sell any or all of our business to the buyer.
  • Where we are legally required by law to disclose your personal information.
  • To further fraud protection and reduce the risk of fraud.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £100 to cover costs incurred by us in providing you with the information.


You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent. You must not use our website to transmit or send unsolicited commercial communications. You must not use our website for any purposes related to marketing without our express written consent.


Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion. If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. We may disable your user ID and password in our sole discretion without notice or explanation.


In these terms of use, "your user content" means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose. You grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law). You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website. Notwithstanding our rights under these terms of use in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.


Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).


  1. To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature;
  2. we will not be liable for any consequential, indirect or special loss or damage;
  3. we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;
  4. we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;
  5. our maximum liability in relation to any event or series of related events will be limited to as reasonable amount.
  6. Nothing in these terms of use (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law. Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms of use, whether in contract, tort (including negligence) or otherwise, will be limited as follows:


You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use.


Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


We may revise these terms of use from time to time. Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website. Please check this page regularly to ensure you are familiar with the current version.


We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.


If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.


These terms of use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party.


These terms of use together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.


These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales.


Our full contact information can be found on our Contact Us page.